PRIVACY POLICY

Our privacy policy explains why we, Elements Energy Solutions Ltd collects and processes your data, what we do with it and what your rights are. If you require any further information, please do not hesitate to contact us.

In order to fulfil our obligation to you we need to collect personal data to satisfy the criteria as required under the EC04 Scheme. We do share this data with select third parties, namely but not limited to delivery partners.

Why does Elements Energy Solutions Ltd collect data? & What is the Legal Basis?

Elements Energy Solutions Ltd collects and holds data from all of our clients, website visitors and those that interact with us in order to fulfil our services to you, this includes processing your data, checking eligibility for the EC04 Scheme and Installation through relevant companies. When interacting with Elements Energy Solutions Ltd you give Elements Energy Solutions Ltd consent to process your data. We use information you provide for our legitimate interests, for example but not limited to, fulfilling our services to you, developing our services, continued growth, to keep records updated and to advise you of products and services available.

What data does Elements Energy Solutions Ltd collect?

Elements Energy Solutions Ltd is the data controller and will hold the information you submit to us this includes but is not limited to your personal information (name, address date of birth, username, password, constructive feedback, and responses). Contact Information (addresses, email addresses, telephone numbers, billing addresses. Financial data (bank details/ benefit letter and/or details), Information Data (data provided though interacting with our website and third party’s, e.g., social media channels, advertising portals, analytical data collected by third party software on our website e.g., Google Analytics). Marketing Data (your communication preferences)

How does Elements Energy Solutions Ltd collect your data?

Elements Energy Solutions Ltd collects your data through interactions with us, this can be electronic (email, through our website, social media channels or advertising portals), in person, by telephone including text messages, WhatsApp, mail or through third party suppliers and or contractors.

Who does Elements Energy Solutions Ltd share Data with?

Your information will be shared with third party companies who are service providers, and we disclose only necessary personal information for the performance of the service. We may share your data with property owners, social housing providers, local authorities. We will disclose the relevant information if it is requested by law or any court order or if you request. In the case of Elements Energy Solutions Ltd being merged, sold or if we acquire new business interests then the data collected may be used by the new owners, if applicable, in the same way as detailed in this privacy notice. We will also share your data if required by law.

How & Why does Elements Energy Solutions Ltd we use your Information?

As detailed earlier in this privacy policy, we use your information to perform our services to you and provide you with information necessary in order to perform our service to you under the ECO4 Scheme. To do this, we may write to you, email you, telephone you, contact you through advertising portals or our social media channels.

Data Retention & Security

We keep your data for seven years beyond our interaction for accounting, statutory and legal purposes. In some circumstances it may be necessary to continue to retain data, we will ensure a risk assessment is performed if this is the case and ensure that you are not identified by the data if necessary.

We will hold your information securely and confidentially and will only share with third parties in connection with them performing a service or offering a product as stated above in this Privacy Policy. If we do discover a breach, then the Information Commissioners Office will be notified and if it is serious, you will be notified as per our legal requirement.

What are your rights?

You have the right to know what data we hold about you and this can be obtained by making data subject access request (contact details below), your rights are as follows

The right to be informed, the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability, the right to object. Rights in relation to automated decision making and profiling.

We will respond to your subject access request within one month. We reserve the right to refuse your request if it manifestly unfounded or excessive.

How do I contact the Data Controller?

For the most efficient response for further information, you can email us at hello@elementsenergysolutions.co.uk or write to us marked FAO Data Controller, Elements Energy Solutions Ltd, The Old Church School, Butts Hill, Frome, BA11 1HR.

Our services are for those over the age of 16 and are not aimed at children, nor is this website.